Remote replacement functions like the prior remote and looks the same too, which helped users in the same household refamilizarize quickly - thank yoi to customer service team for the prompt follow-ups when I reached out on a 17-day old order. Only minor setback was getting the remote to connect with the walkpad took longer than expected (expectation was ×30-60 seconds for connecting, actual result was ~5min).
I’ve had this for about two weeks now. I try to walk every day 2-5 miles. On my old treadmill, the belt started slipping really bad, pretty much stopping on me out of the blue, making it dangerous. I decided to throw it out and buy another. I got the same one because space is limited. Well, I’m two weeks in with the new one and the belt is slipping backwards when I step and it throws me off balance a lot. I don’t know why I thought this second treadmill would be better!
I got this treadmill about 2 weeks ago and I absolutely love it. It was easy to assemble and been using it to stay active while in meetings at work (home office) and it’s been absolutely fantastic. 10/10 for me :)
I ordered the control remote and it took two call and for ever to get it
I would refrain from purchasing anything from this company. I ordered a treadmill remote and it literally took three months to come. I was receiving the runaround from the staff at various points in time, sometimes I didn’t even get a response. They dealt with the customer service aspect of it terribly. I would never buy anything from this company again
It was back ordered for about a month ago when I called to inquire about when I would get the remote, I could not get exact status of the delivery. It took too long —-
SupeRun® Foldable Treadmill Mat Black - Waterproof, Anti-Slip, Noise-Reducing Design
SupeRun® AS02 Inclined Foldable Smart 10 MPH Online Racing Treadmill Light Blue
I lost the remote that came with the treadmill. Was so glad there was an option to purchase a replacement
I’m impressed with both the quality of the machines and the customer service from this brand. The walking pad works great and it’s a solid value for the price. The warranty is a huge plus, I made the mistake of adjusting the belt too much and ended up damaging it, luckily their customer service team was always responsive and helpful, and i ended up getting a replacement machine within a week! they made the whole experience easy and stress free. Highly recommend :)
I ordered the BA04 walking pad. It arrived very quickly and in good condition. I have used it a little and love it. I will use it more as winter moves in. It is very quiet and compact.
I purchased this to use for my work-from-home job with my standing desk. It is very sturdy without being too heavy. I can easily move it in front of my TV to watch my favorite shows while I walk. The noise level is low and I am very happy with the speed options and functions. Overall, it was a great purchase and I’m really happy!
I just love my treadmill… it’s everything I thought it would be. Thank you SupeRun
I love my new treadmill thank you
I’ve had it for seven days now and used it almost everyday. It takes some getting used to since there is no support, so I recommend that beginners start slow and work their way up with the speed. It’s helped me with my morning fasted cardio and getting my steps in for the day. I’ll update my review after a few months to advise how it holds up.
This was such an amazing addition t add as part of my health journey. Smooth walking surface, quite motor and so much virtual support with the PitPat app and challenges! Definitely loving it.
Love this treadmill
Customer service reps are very responsive, knowledgable and patient. Received a replacement remote for our treadmill in a very timely fashion. Pairing instructions are excellent
Easy to use
Amazing! No more words.
With the ability to easily move it around and link it to my phone, track my progress and simply have everything I can think of so readily available, this is going to have a tremendous impact on my life and goals to get back on track with my health!
